1. Your Order
1.a – Cancellation
If you change your mind about your order you can cancel it at any time before it has been dispatched. Payment will be refunded at the first available convenience after the request is made. Reply to the order confirmation email or use the contact form to request an order cancellation.
1.b – Returns
If you have received your order and wish to cancel, you can do this up to 30 days starting from the day after receiving your order. Refunds will be made upon receiving the order back. If the order has been damaged or unnecessarily tampered with by you, so that it is in unsellable condition, there will only be a partial refund or full return of the order back to you. You are responsible for return shipping costs. Reply to your order confirmation email or use the contact form to request an order return.
1.c – Warranty
I will cover my install service work for 6 months from the day after you receive your install service items back. I will cover my mod kits for 3 months from the day after you receive your order. If you believe a fault has developed, you MUST contact me. In 99% of cases, going through a few testing procedures over email will result in the console or mod kit working as intended. Failing this, the console or kit can be returned for testing. If it is deemed the fault is from poor workmanship by me or failure of a component that I installed or that is part of one of my mod kits, you have the option of a replacement mod kit, a repair of the faulty install service, or a full refund. If there is no fault, you will be responsible for all shipping costs, including the return of your console (no service charge). If it is deemed the fault is due to improper handling by you, the warranty will be null and void and you will be responsible for all shipping costs including the return of your console (no service charge). You will be required to pay for the cost of return shipping initially, but this can be reimbursed depending on the results of the procedure set out in the previous paragraph.
Some important points for you to remember.
- If you believe a fault has developed, you MUST contact me.
- It is your responsibility to make sure a return is posted and reaches me.
- I will not send out replacement mod kits before the original has been returned for testing.
1.d – Problems
You MUST contact me if there are any problems with your order, including orders that have not arrived, defective items, or damaged items. I can then look into the problem and work out a solution and issue refunds or replacements if necessary. Lost items will need investigating. This will involve contacting Royal Mail to check the location of the order. Failing to contact me and going directly to a bank dispute is a direct violation of these terms and conditions and is completely unnecessary. I will ban customers doing fraudulent bank disputes. Reply to the order confirmation email or use the contact form to report any order problems.
1.e – Contact
You agree to be contacted regarding your order, until a time when the order can be considered fulfilled or complete. Fulfilled means the order has been delivered. Regarding problems with orders such as lost or defective items, contact will remain until any and all problems are resolved to a satisfactory conclusion. I will contact you in relation to any investigation of lost or defective items and in regard to sending refunds and replacement items. You agree to be contacted for me to collect info from you regarding lost or defective items.
To contact me about an order, you can use the contact form on this website, the email address displayed at the bottom of this website, or reply to your order confirmation email. All emails to me go to the same address.
1.f – Lost Items
An item is not considered lost before 30 days after the date of postage. You will receive an automated email when your order has shipped. Contacting me and asking where your order is before this email has been sent does not constitute contacting me about an order that has not arrived. If you suspect an order has been lost you MUST contact me. I will then start an investigation. No refunds will be given before the investigation has completed. Regarding international orders. You need to contact your local postal service regarding items they might have of yours. Sometimes orders are with local post depots and just need a little nudge.
1.g – Incorrect Order Info
I have no obligation to refund or replace an order if the order was made with an incorrect address and has been lost as a consequence of this. Make sure that all information is entered correctly when making an order. Also check this information on your order confirmation email. If there are any mistakes I will need notifying immediately. Mistakes can not be corrected after posting. If an order has been lost, I will need to confirm your address before any refunds are issued.
2. Liability
2.a – Damage
All my mod kit designs have been fully tested and function for their intended use. I am not responsible for any damage to your console or equipment that comes from improper preparation and installation of my mod kits, or from the use of my install guides. All risks associated with you modifying your consoles are entirely your responsibility.
2.b – Install Guides and Install Help
I will do my best to create install guides for all the mod kits I sell, but this takes time, especially when consoles have multiple revisions and I do not have access to them all. For this reason, if you do not currently know how to do a particular install, it is up to you to check to see if an install guide exists on this website or via a search engine before making a purchase. A sale in no way obligates me to do this for you. I will try help where I can but this can only be on my schedule. I can not always provide instant help when you are in a bind.
2.c – You shipping your console to me
If you purchase an install service you will be required to send your console to me. You are liable for the loss or damage of a package that is coming to me. Please see the Shipping Info page for details on how to box up your console so it is protected during shipping.
2.d – Me shipping your console back to you
On completion of the install service work, I will send your console back to you. I am liable for the loss or damage of a package that is being returned to you. Please see the Shipping Info page for available shipping services and prices.
2.e – Shipment Forwarding Companies
Contact me to make me aware that you are using a forwarding company as your address. I will only send to shipping forwarding companies with tracked shipping. The order is considered fulfilled once the forwarding company receives the delivery. Any failure in delivery from the forwarding company to you is entirely between you and the forwarding company.
3. Schedule
3.a – Mod Kits
Mod kits that are hand-made to order can take anywhere between 1 and 10 working days to make and ship. I try my best to get all mod kits out in a reasonable time of a few days, but this is not always possible at busy times.
3.b – Install Service
Install services are temporarily unavailable but should hopefully return soon.
I aim to complete all work within the week the console was received, unless it is a Friday. If I receive your console on a Friday, the work will usually be done in the next week. At busy times installs can take up to three weeks.
If you have any questions about anything on this page, please contact me.
Last Updated: 29-July-2024.